Last updated: September 2026 | Driven Digitally (Fire Generation Solutions Pty Ltd ABN 32 668 968 072)
At Driven Digitally, we want you to be completely satisfied with your purchase. This Returns Policy outlines your rights and our procedures for returns and refunds, in accordance with the Australian Consumer Law (ACL).
Under the ACL, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
We accept change of mind returns within 30 days of delivery, provided the item is:
To initiate a return, email [email protected] with your order number and reason for return. Return shipping costs are the responsibility of the customer for change of mind returns.
If you receive a faulty or damaged item, please contact us within 7 days of delivery at [email protected]. We will arrange collection at our cost and provide a replacement or full refund.
Due to the nature of digital products and services, we are unable to accept returns once a digital product has been delivered or accessed, except where required by the Australian Consumer Law.
For service-based products (audits, assessments, consultancy), if you are unsatisfied with the service, please contact us within 14 days of service delivery to discuss a resolution.
Approved refunds will be processed within 5–10 business days to your original payment method.
The following items are generally not eligible for return unless faulty:
For all returns enquiries, please contact us: